• Meri Arsovski
  • Elenica Sofijanova
Keywords: conflicts, constructive approach, conflict resolution, organizational conflict, health institutions


Healthcare institutions as social entities are segmented hierarchically into sectors and departments and various organizational structures that are characterized by often present conflicts, that are manifested within this hierarchy. In all organizations, including healthcare institutions, the planning and fulfillment of organizational goals is achieved through synergy and integration into organizational activities between organizational units in the entire organizational hierarchy, relationship structure, vertical, horizontal and diagonal level. In the health institution, the organizational structure is complex, and as such brings conflicts that have value for the institution, only if they possess elements and characteristics of constructiveness. In all organizations, not all conflicts are harmful, so some can bring positive results that relate to the growth and development of the organization. The goal of management in healthcare institutions is to achieve optimal level of conflicts, without their complete elimination, but minimizing to a certain level, which is manageable and brings positive effects for the organization. It has been established that the significance in terms of positivity / negativity of the results from the resolution of conflict situations has had mostly the approach (constructive or destructive).


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How to Cite
Arsovski, M., & Sofijanova, E. (2019). APPLYING THE CONSTRUCTIVE APPROACH IN RESOLVING ORGANIZATIONAL CONFLICTS IN HEALTH INSTITUTIONS. Knowledge International Journal, 32(1), 25 - 31. Retrieved from