FREQUENSY OF CONFLICTS IN HOSPITALS
Conflicts in the hospital as a social organization are conditioned by the complex hierarchical structure of this kind of medical institution. They occur in the process of collaborative work when an individual and a group can not achieve the necessary synergy in cooperative activity and are conditioned by problems of a different nature. The destructive effects of conflict in an organizational environment are manifested at individual level and adversely affect productivity, can cause high turnover of medical staff and hamper efficiency.Conflict in hospitals at the organizational level can lead to more severe consequences due to the special nature of the services these hospitals provide. Purpose: The purpose of this study is to determine the frequency of conflicts in hospitals. Material and methods: We conducted a direct individual survey of 302 medical employees at four general hospitalsfor the regions of Plovdiv and Asenovgrad. Of all respondents, 223(73.8±2.53%) were medical professionals and 79 (26.2±2.53%) were рhysicians at ratio of 2:1. We used a set of questions that determinethe frequency of conflicts among medical employees as direct participants in the conflict interaction. The data were analysed using descriptive statistics and non-parametric analysis at a significance level for the null hypothesis p<0.05.The statistical analysis was performed using SPSS v. 16. Results: The analysis of the results shows frequent conflicts in hospitals.The characteristic of conflicts reveals their prevalence on a horizontal level in the hospital between the medical employees themselves.Medical professionals identify as their main opponents in the conflict predominantly their colleagues (66.7%), but also patients (59.9%) and colleagues at a lower hierarchical level (51.4%). Conclusion: Workplace conflicts in hospital care institutions are quite common events. These may occur between medical staff with different positions as well as between all staff and hospital management. The specificities of hospital work, its impact on population health and the increasing demands on healthcare services require that healthcare conflicts be adopted, discussed and managed in a way that promotes good relationships, organizational development and productivity. Therefore managers in the hospitals need to employ effective strategies to decrease the frequensy of conflict, develop collaboration between medical employees to create healthier work environment which positively affect the quality of health care.
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