CONFLICT COMPETENCE OF MEDICAL SPECIALISTS

  • Ekaterina Raykova Department of Healthcare Management, Faculty of Public Health, Medical University of Plovdiv
  • Maria Semerdjieva Department of Healthcare Management, Faculty of Public Health, Medical University of Plovdiv
  • Vasil Kotetarov Faculty of Public Health, Medical University of Plovdiv
Keywords: conflict, healthcare specialist, conflict competence

Abstract

The conflict is an integral part of the health organization and has the potential to provide a positive or negative effect on the activities of medical staff. The inability of healthcare specialist to manage workplace conflicts can provoke a number of negative consequences, including stress, ineffective decision-making, a negative work environment and patient dissatisfaction. Purpose: The aim of this research is to assess the ability of medical employees to deal with conflicts in the workplace. Material and methods: By means of direct individual poll was studied the opinion of 302 medical employees at four general hospitals on the territory of the town of Plovdiv and town of Asenovgrad, Bulgaria. The data were analyzed using descriptive statistics and non-parametric analysis at a significance level for the null hypothesis Р<0.05. The statistical analysis was performed using SPSS v. 16. Results: A significant part of the medical specialists self-assess themselves as competent to deal with any contradictions in the workplace. The basic skills for dealing with the contradictions in the workplace have been acquired by medical specialists through informal trainings. Analyzing the opinions of respondents is essential for management to give higher priority to deal with problems and conflicts in the workplace. Conclusion: The ability to deal with conflicts is an essential feature of the professionalism of medical professionals and managers. These findings set the requirement for the inclusion of medical professionals in programs in order to expand conflict competence.

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Published
2020-06-19
How to Cite
Raykova, E., Semerdjieva, M., & Kotetarov, V. (2020). CONFLICT COMPETENCE OF MEDICAL SPECIALISTS. Knowledge International Journal, 40(5), 931 - 935. Retrieved from https://ikm.mk/ojs/index.php/KIJ/article/view/3980