KOLEV, Ivelin. AMBIDEXTROUS BUSINESS PROCESS MANAGEMENT IN A COMMERCIAL BANK: THE FIVE DIAMOND METHOD FOR EXPLORATIVE BPM. KNOWLEDGE - International Journal , [S. l.], v. 56, n. 1, p. 31–37, 2023. Disponível em: https://ikm.mk/ojs/index.php/kij/article/view/5886. Acesso em: 16 jul. 2024.