Mahoud, Mohammad, Roberto Bruni, Sinisa Zaric, and Marcello Sansone. “THE ROLE OF ITIL IN APPLYING PROJECT MANAGEMENT FOR SMART CITIES SERVICE MANAGEMENT”. KNOWLEDGE - International Journal 55, no. 6 (December 16, 2022): 1023–1029. Accessed July 16, 2024. https://ikm.mk/ojs/index.php/kij/article/view/5762.