REFLECTION OF THE MANAGEMENT PRINCIPLES OF THE BUSINESS PROCESS IN THE HOSPITAL PROCESS
Keywords:
integrated quality system, clinical pathway, processes, quality of medical serviceAbstract
The problem of assessing the quality of services is becoming increasingly relevant due to the fact that in economically developed countries the share of services in gross domestic product is growing. This trend is a consequence of the change that the economy and society are undergoing, namely: the transition from the "capital economy" to the "knowledge economy", where the most important resources are qualifications and experience. This trend is related to the quality of health services and their evaluation.
The article presents the main tool for quality management in the hospital - a clinical path, drawing a parallel of the main aspects with the integrated quality system in the economic sphere.
An analogy is made between the set quality requirements in the structure of the clinical path with the established quality standards, namely: the triad of quality
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