THE ORGANIZATION OF THE WORK PROCESS AS A PART OF THE MANAGER PHARMACIST'S FUNCTIONS

Abstract

Introduction: Organizing includes the formation and the design of an organization’s model, as well as
the right selection, the training and distribution of its personnel. Modern circumstances change dynamically due to
the rapid development of technologies. The quick adaptation of the organization to this process is an indicator of a
manager's good organizational skills. The purpose of the present study is to estimate the ability of a manager
pharmacist to organize the work process of his team. Materials and methods: 60 employees were surveyed. 25
pharmacies on the territory of Plovdiv city have been selected as a technical unit. The collected primary information
was analyzed using the following statistical analyses: descriptive, non-parametric (Pearson chi-square test - 2) and
graphical at the level of significance P = 0.05. Results and discussion: 100% of the surveyed employees know the
first tasks they should handle at the beginning of the working day. This applies to both sexes. The same applies to
both degrees (master's/bachelor's), regardless of their work experience. Nearly 87% of the people prefer to complete
the current tasks within the same day, which applies to both sexes (P > 0.05). 100% of the ones whose work
experience is less than 5 years finish all their tasks within the same day. This is due to the fact that they usually have
fewer tasks to do and want to be diligent in their work. Those whose work experience is from 5 to 10 years have
76.9% completion of the tasks for the corresponding working day. This is associated with their high workload and
the ability to prioritize tasks. 80% of the surveyed regularly check whether and how their subordinates have
completed a given task, as well as if it is done on time. That means the manager copes well not only with organizing
his work but also with controlling his/her people. Regarding interruptions during activities which require
concentration, half of the surveyed (50%) share they cannot keep themselves fully concentrated. 55.4% of the
women fail to achieve such mobilization. This is probably due to their willingness to take on more tasks at once. In
2/3 of the cases, managers organize their daily work in such a way that they can participate in all of the planned
meetings. 26.7% of the people admit it is possible for them to forget for a meeting. Comparing the sexes, women are
much better and more accurate in carrying out such activities. Men are significantly more likely to miss a meeting.
This difference is statistically significant P < 0.05. The percentage of the managers who approve their own reports is
very high (83.3%), against the one of those who disapprove their reports (10%), and only 6.7% of them cannot
assess what they have done. Regarding gender, a significantly high percentage (91.7%) of women propose
innovations in their reports, which proves that they seriously consider the work they do and strive to improve it. The
difference between women and men at this point is statistically significant P < 0.05 (u=2.8). Conclusion: Our study
determined that modern manager pharmacist is able to organize his/her daily duties extremely well. This depends to
a great extent on the characteristics of the manager him/herself – sex, length of service and education.