THE RELATIONSHIP BETWEEN JOB SATISFACTION AND TURNOVER INTENTION: CASE STUDY-PUBLIC HEALTH ORGANIZATION IN THE REPUBLIC OF NORTH MACEDONIA
Keywords:
satisfaction, turnover, healthcare employees, public healthAbstract
Тaking into account the relevance of the topic, the purpose of research in this paper is to investigate the relationship between job satisfaction and turnover intention. Hence arises the problem of this research, which is the impact of job satisfaction on the turnover intention of the healthcare employees in the public health system of the Republic of North Macedonia. The relevance of the topic will be explored and proven by defining a hypothesis that reads: There is a negative (inversely proportional) relationship between job satisfaction and turnover intention. An empirical study using a standardized survey questionnaire has been conducted to prove the hypothesis. The survey was conducted in a public health organization in the Republic of North Macedonia in Skopje in September 2019. The representative sample includes 173 respondents, 98 doctors (57%) and 75 nurses/order lines (43%). Based on the data that was gathered we can conclude that the hypothesis is confirmed and that there is a negative connection (inversely proportional) between the satisfaction from the job and the intent to leave it. Moreover, the results show that the salary significantly impacts the satisfaction from the job and the intention to leave it and that is why the number of the nurses/attendans who want to leave is twice as higher. Measures that would increase the satisfaction from the job and thus lower the chances of leaving need to be implemented immediately, and the salary of the nurses/attendats needs to be incread in comparison with the salary of the doctors
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