BUILDING A STRONG SAFETY CULTURE: REDUCING ERRORS IN HEALTHCARE ORGANIZATIONS

Authors

  • Lidija Veljanovska Kiridjievska Organizational Science and Management , UKIM, Skopje, North Macedonia
  • Mirjana Borota Popovska Institute for Sociological, Political and Juridical Research, UKIM Skopje, North Macedonia

Keywords:

Error reduction, Patient safety, Trust, Continuous learning

Abstract

To develop a strong culture of safety and improve patient outcomes, healthcare organizations need to reduce errors. This effort explores the value of error reduction in the healthcare organization and how it affects patient safety, trust, continuous learning and quality improvement. The paper highlights the need for healthcare organizations to prioritize error reduction strategies and their benefits. The purpose of this effort is to explore and emphasize the importance of establishing a strong safety culture in a healthcare organization. Additionally, I make an effort to emphasize the importance of establishing a culture of patient safety and staff well-being rather than a reactive approach to safety. In this article, we define and explain the concept of safety culture in the context of healthcare organizations. You will explore the fundamental principles, values and behaviors that make up a strong safety culture. One of the objectives will be to identify the key factors that contribute to healthcare errors. These can include issues such as miscommunications, fatigue, inadequate training, equipment failures and system weaknesses. Reducing errors in the organization of care is the primary objective for improving patient safety. By actively reducing errors, organizations can reduce the risk of harm to patients and ensure quality care. Another important outcome of error reduction efforts is increased trust between patients and families. Patients have the reassurance of knowing they have someone who believes the organization puts safety first and is actively working to reduce errors, which helps increase patient satisfaction and engagement. The key to reducing errors in the healthcare organization is learning from mistakes. By reporting and analyzing errors, it is possible to detect system problems and take corrective action. Organizations can continuously improve their systems and processes by embracing mistakes as an opportunity to learn and improve, which benefits patient safety and care delivery. Efforts to reduce errors are closely related to continuous quality improvement. Healthcare organizations can improve training programs, make process changes, create new protocols, and address the root causes of errors to ensure high-quality care. As part of the organization's commitment to continuous improvement and improving patient outcomes, it strives to reduce errors.

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https://www.ncbi.nlm.nih.gov/books/NBK499956/, 2023

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Published

2023-08-18

How to Cite

Veljanovska Kiridjievska, L., & Borota Popovska, M. (2023). BUILDING A STRONG SAFETY CULTURE: REDUCING ERRORS IN HEALTHCARE ORGANIZATIONS. KNOWLEDGE - International Journal , 59(1), 23–27. Retrieved from https://ikm.mk/ojs/index.php/kij/article/view/6179

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